Problem 8 – Offer a true reconciliation of work and family life to employees Derived from the possibility of ubiquity offered by a virtual switchboard that simply needs an application on a mobile phone to work, the company can take the leap and offer its employees a true reconciliation of work and family life through positions of flexible work, as they can take office calls anywhere, anytime. What's more, they could even disconnect and when they return, consult the call log, the recordings and everything necessary to resume operations.
Solutions to communication problems between company and customers 18.02.2020 virtual switchboard for companies Although the channels they have to connect between companies mobile number list and customers are expanding more and more, when there is a problem, the telephone continues to be the star. Who has not been in the situation of having to contact the company of this or that service and does not want to resort to a chat, a social network, etc. Problem 1- Call a local phone number to get it free And what is the first problem we have in this regard.
Find a phone, preferably local so that it is free to call that company. With a conventional line, the company can offer it but, thanks to virtual numbers , it is possible to have local telephones in all areas, despite serving them all from a common virtual switchboard. Problem 2 – That they call me back, but really, Before we have commented that we always look for the telephone to call a company, but where do we do it now? On the Internet, and especially on the company's website. Thanks to technologies such as webRTC, it is possible, for example, to place a callback button on the web, for this request to be sent to the company's CRM and automatically available to agents who, with a click on a simple icon, they can call back the customer.