Today, businesses are having more conversations with their customers than ever, thanks to the rise of business messaging. And it's certainly easier than ever for a customer to Latest Mailing Database start a conversation and get help. So businesses should know more about their customers than ever before, right? They should be able to use all that extra information to provide a more personal and personalized customer experience and efficient support, surely? Well, it's not that simple – despite the influx of conversations with customers, it can be difficult to glean meaningful insights from all that data. Identifying the right information is key to operating at scale while keeping your customer experience personal, but finding the signal in the noise is a huge challenge.
That's why we're excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: Conversation Topics and Custom Reports. Quickly find relevant information with conversation topics Scaling a personalized approach to Latest Mailing Database support requires clear and actionable insights. “Identifying these trends and spotting these patterns in the torrent of conversations can be extremely laborious, not to say imprecise, using traditional methods” However, identifying these trends and spotting these patterns in the torrent of conversations can be extremely laborious, if not imprecise, using traditional methods such as tagging, manual research, or guesswork.
Conversation topics change all that now you can find out exactly what your customers are talking about at a glance. Identify the keywords you want to Latest Mailing Database dig deeper into and you get an instant visual representation of the frequency of those themes and topics. New Intercom Chat Topics Feature Additionally, Conversation Topics also uses powerful machine learning analysis of your customer conversations to generate suggested topics to Latest Mailing Database explore, ensuring you have a deep understanding of the various topics your customers care about. The potential of this visual representation of the most important topics is obvious - now you can clearly see conversation volume by topic, median time to reply, median time to close, and CSAT to better understand the context in which topics are appearing. A subject. in conversations.